Florid Laboratories Pvt Ltd, a company incorporated under the laws
of India, having its registered office at 2nd Floor, Ashirwad Avenue,
Jakariyapur Main Road, Patna – 800030, Bihar, Patna, India
(“Florid, we, us”), manages and operates www.darkseagreen-eel-791346.hostingersite.com
and a mobile application under the brand name Vetcart (collectively
referred to as the “ Website”) where users can place orders to
purchase the Products and/or Services offered by us
listed/available on the Website (“User” or “Users” or “you”).
We aim to provide the best User experience to our Users beginning
from placing order and/or booking an appointment to initiating a
return. While transacting on the Website, you can expect a hasslefree experience in returning the Product and cancelling the Services
that you have ordered/booked and can rely on us as your preferred
shopping destination or Service location.
This return, refund, and cancellation refund policy (“Policy”),
together with the Terms and Conditions [accessible
at https://www.darkseagreen-eel-791346.hostingersite.com/terms-and-conditions] sets out
Florid’s procedures and policies in accepting: (a) Return, (b)
Refund, and (c) Cancellation thereof. Any return or cancellation of
Products or Services by you are subject to the terms and conditions
set out under this Policy.
APPLICABILITY OF POLICY
• A) By agreeing to use the Website and/or placing a request for
purchase of Product(s) and/or Services on the Website, you
agree to be bound by the terms contained in this Policy without
modification. If you do not agree to the terms contained in this
Policy, you are advised not to transact on the Website.
• B) Please note that we may from time to time change the
terms of the Policy that govern your return, refund and
cancellation of an order for Products on the Website. Every
time you wish to use the Website, please check the Policy to
ensure you understand the terms and conditions that apply at
that time.
TERMS FOR CANCELLATION, RETURN AND REFUND OF
ORDERS
Please carefully read all the parts to understand the conditions
applicable in case of returns, refunds and cancellation of a Product.
• (A) RETURN POLICY:
i. Return Policy:
We do our best to ensure that the products you order are delivered
according to your specifications. However, should you receive an
(a) incomplete order, (b) expired product, (c) damaged product, (d)
incorrect product, (e) doctor changes the prescription (f) death of a
patient, please notify Florid User Support immediately within 7 days
of receiving the products, to ensure prompt resolution. Please note
that Florid will not accept liability for such delivery issues if you fail
to notify us within 7 days of receipt.
User cannot return non-refundable Product; it is User’s
responsibility to check whether the Product falls under
returnable/non-returnable category before placing an order.
ii. Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges
for the following product categories: Injections, Health Monitor &
Equipment and Ortho Support.
Also, Florid reserves the right to refuse returns (or refunds) for
certain products, as marked in the respective product pages as
“Note: This item cannot be returned for a refund or exchange”.
• (B) REFUND POLICY:
• i. Refund Policy:
At Florid, we do our best to ensure that you are completely
satisfied with our products. And we are happy to issue a full
refund based on the conditions listed below:
• ii. Full Refund Possible If:
◦ a. you received a defective item
◦ b. the ordered item(s) is lost or damaged during transit.
◦ c. you have received the product that has crossed the
expiry date
• It is hereby clarified that in-case return is requested for
reasons attributable to the User, We may at our discretion
accept such request subject to levy of a ‘Restocking Fee ’to
the User. It may be noted that the amount shall be refunded to
you after adjusting the Re-stocking Fee. We reserve the right
to revise the said Restocking Fee from time to time without any
advance notice to the User. It is further clarified We may
accept return request only for those products which are
original, unused condition, has not been damaged or
mistreated, has no signs of use, scratches, wear or tear, and is
in condition for resale as new.
• iii. Please note: Mode of refund may vary depending on
circumstances. If the mode of refund is by Credit/Debit Card or
Net Banking, please allow 7 to 10 working days for the credit
to appear in your account. While we regret any inconvenience
caused by this time frame, it is the bank’s policy that delays
the refund timing, and we have no control over that. If the
mode of refund is by wallet, credit should be available within
24 hours.
• iv. Cash on Delivery: In order to process such refunds for COD
orders, the User will be required to send an email to
cs@darkseagreen-eel-791346.hostingersite.com or call us at +91 9431010327.
Thereafter, the User will receive a refund to his/her wallet or
User’s bank account. In case if it is to be refunded to User’s
bank account, the User will have to provide the bank account
details.
• v. In those cases, the amount shall be refunded back to the
source account of the User. If the User chooses to get the
amount into the Wallet, then at the time of deactivation of the
User’s account, the amount that is unused in his/her wallet
account will be transferred back to User’s bank account.
• vi. Florid shall directly refund to the User’s bank account during
situations such as –
◦ a. When excessive price has been charged/collected
from the User and amount needs to be refunded;
◦ b. Any other cases where Florid has to refund the amount
to the User which belongs to the User shall be refunded
to original payment mode.
• vii. If the User chooses to get the refund to the wallet during
the above-mentioned scenarios [as per clause B(v)], at the
time of deactivation of the User’s account, any amount that is
unused in the wallet shall be transferred to the User’s Bank
account.
◦ a. How to Request a Refund:
viii. To request a refund, simply email us your order details,
including the reason why you’re requesting a refund. We take User
feedback very seriously and use it to constantly improve our quality
of service
• (C) CANCELLATION:
i. Product Cancellation:
User may cancel the order of a product before it is out for delivery.
On the receipt of order cancellation request, your order will be
cancelled with immediate effect.
ii. Service Cancellation:
The Website shall only connect the User with the Doctor/registered
medical practitioners of the service booked. Once the appointment
has been made and a confirmation has been given to the User, the
Company shall inform the Doctor/registered medical practitioners
who shall render the consult at the agreed time, location and mode
provided at the time of booking the service. We are in no way liable
for any deficiency of services if any arises including but not limited
to cancellation of order due to unavailability of the Doctor/registered
medical practitioners.
Once an appointment has been made and it is confirmed at our
end, no amount shall be refunded, in the event of a cancellation.
However, in certain circumstances, the Company at its discretion
shall permit a refund of the full or partial amount if the
Doctor/registered medical practitioners becomes unavailable or if
an alternative Doctor/registered medical practitioners is arranged to
consult. The decision of the Company shall be final in such cases.
User Complaints
If you have any queries, do call our help desk at +91 9431010327,
email us at cs@darkseagreen-eel-791346.hostingersite.com, or contact our User support
executives through online chat. We’re here for you!