Florid Laboratories Pvt Ltd, a company incorporated under the laws of
India, having its registered address at 2nd Floor, Ashirwad Avenue,
Jakariyapur Main Road, Patna – 800030, Bihar (“Florid”, “we”, “us” or
“our”), manages and operates www.darkseagreen-eel-791346.hostingersite.com and its corresponding
mobile application under the brand name Vetcart (collectively referred to
as the “ Website”) where you can place orders to purchase the Products
and/or Services listed/available on the Website offered by us to the users
of the Website (“User” or “Users” or “you”).
WHAT ARE THE FEES AND PAYMENTS POLICY?
This Fees and Payments Policy (“FPP Policy”), together with the Terms
and Conditions [accessible at https://www.darkseagreen-eel-791346.hostingersite.com/terms-andconditions] describes Florid’s accepted payment methods, and Florid’s
policies and procedures in relation to acceptance of fees and payments
towards the services offered through the Website. Florid’s primary object
is to ensure that the Website is user friendly and equipped with reasonably
expected security infrastructure to protect any financial information which
may be shared by User.
User(s) are required to peruse and understand the terms of this FPP Policy.
If you do not agree to the terms contained in this FPP Policy, you are
advised not to accept the Terms of Use and this FPP Policy and may
forthwith leave and stop using the Website. The terms contained in this
FPP Policy shall be accepted without modification and also, by using,
browsing, accessing, or purchasing on the Website, you agree to be bound
by the terms contained herein.
FEES AND PAYMENT OPTIONS
1. 1. Florid does not levy any fee for browsing the Website. Florid may
in future, consider levying fees on the User for using the Website as
a whole, or for use of certain features of the Website. In such an
event, you agree to pay any such fees, as applicable. The User
acknowledge and agrees that the fee charged by Florid on Website or
the Platform is at its sole discretion without any prior notice. You
authorize Florid to collect such fee with an understanding fee will be
exclusive of any applicable taxes, other fees and discounts (if any).
You acknowledge that fee is non-refundable and shall be charged on
any Product(s) listed on the Platform. The User agrees to indemnify
and hold harmless Florid, its affiliates, directors, officers, employees,
and agents, from and against all claims, damages, losses, liabilities,
costs, and expenses (including attorney’s fees) arising out of or in
connection with any User’s obligations including but not limited to
the failure to pay the fee as required herein. Your continued usage of
the Website after such change in the fees will be considered to be
your acceptance of such changes.
2. 2. In order to ensure User convenience, Florid offers multiple
payment options to User. Florid without prior notice to User,
reserves the right to add or delete payment options from the ones
listed below:
• a. payment through net banking facilities;
• b. payment through select credit cards;
• c. payment through select debit cards;
• d. payment through Vetcart Wallet
• e. payments through cash on delivery;
• f. payments through prepaid payment instruments and electronic
wallets;
• g. Any other payment option as may be provided by Florid from time
to time. The payment options referred to above shall hereinafter
collectively be referred to as “Payment Options”. While reasonable
endeavours are made to offer the Payment Options through varied
banking channels, presently, Florid accepts payments only from
major select banking avenues. Florid does not accept payments made
through international debit/credit cards.
3. 3. It is expressly clarified that accepting a User’s payment through
the Payment Options is solely at Florid’s discretion. Florid reserves
the right to reject payment from a User through the Payment Options
for any reason whatsoever. In order to further validate a User’s
transaction, Florid may request the User to submit a copy of the
User’s photo identity proof (such as the User’s PAN card), failing
which, Florid reserves the right to reject a User’s payment made
through the Payment Options.
4. 4. While using the Payment Options, User agrees to provide correct,
complete and accurate financial information such as credit/debit card
details or prepaid payment instrument account details which may be
stored by Florid’s third party payment gateway provider. User(s)
shall not use a credit/debit card or prepaid instrument which is not
lawfully owned by him/her or which the User has not been lawfully
authorised to use. The User shall solely be responsible for the
security and confidentiality of his/her financial information. Florid
disclaims all liabilities that may arise as a consequence of any
unauthorised use of the User’s financial information and/or identity,
including, details relating the Payment Options.
5. 5. Florid shall not be held responsible and shall not assume any
liability in respect of any loss or damage suffered by a User owing
to:
• a. Lack of authorisation for any transaction, including such
transactions carried out on gift cards and vouchers issued to User(s)
as a part of Florid’s promotions.
• b. Exceeding of the credit/debit limit mutually agreed between the
User and the issuing bank.
• c. Any payment issue arising out of technical glitches occurring
during a transaction.
• d. Transactions being declined for reasons beyond Florid’s control.
6. 6. Florid reserves the right to impose limits on the number of
transactions a User may undertake over the Website. Should the User
exceed such transaction limits imposed by Florid, Florid reserves the
right to refuse to process such transactions. Florid may refuse to
process transactions emanating from User(s) who have suspicious or
questionable transaction history on the Website. Should Florid be
dissatisfied with the credibility of a User or the genuineness of a
transaction carried out on the Website, Florid shall have the right to
reject such transactions. Florid may also choose to delay the dispatch
of Products purchased by such User or cancel the entire purchase at
its sole discretion. The User agrees that Florid shall not be liable for
any damage, interests or claims resulting from Florid’s decision to
not process a transaction or delay in the processing of a transaction
on account of a User’s suspicious activity on the Website.
7. 7. All the Products listed on the Platform are inclusive of all
applicable taxes. You will be responsible for payment of all
fees/costs/charges associated with the purchase of Products from us
and you agree to bear any and all applicable taxes including but not
limited to VAT/CST, service tax, GST, duties and cesses etc. Despite
Florid’s best efforts, there may be instances of mispricing of Products
on the Website during or after the process of purchase of Products
has been carried out by the User. While thorough processes of
verification is carried out prior to the publication of Product prices on
the Website, errors and discrepancies arising out of technical glitches
and time lags are unavoidable. For avoidance of doubt, Florid’s
curative actions that will arise in the event of a price difference
arising on the actual maximum retail price of a Products against the
price published on the Website is set out below:
• i. If the maximum retail price of the Products delivered to the User is
lower than the price published on the Website, the User shall, within
2 (two) days from the time when he/she received the Products,
intimate us at cs@darkseagreen-eel-791346.hostingersite.com / 9431010327 in each case
resulting in an acknowledgment. Upon Florid being satisfied of the
User’s claim, the difference amount in the purchase price against the
maximum retail price shall be refunded to User’s Wallet account or
transferred to the User’s bank account within 10 (ten) to 12 (twelve)
working days from the date of receiving the written request from the
User.
• ii. If the maximum retail price of the Products listed on the Website
is higher than what has been published and if Florid is not providing
an offer or discount on such Products, Florid shall have the right to
reserve the despatch of the purchased Products until the error on the
Website have been rectified and the User pays the difference amount.
If the User refuses to pay the difference amount, the User is entitled
to seek a cancellation and the amount paid by the User shall be
refunded to Wallet account or transferred into the User’s bank
account within 10 (ten) working days by Florid.
• iii. In order to process such refunds, the User will be required to send
an email to us at cs@darkseagreen-eel-791346.hostingersite.com providing the details of the
bank account where the amount needs to be refunded. . Thereafter,
the User will receive a refund if the initial mode of payment for the
order was ‘cash on delivery ’on users account through net banking. If
the initial mode of payment for the order was through a payment
option other than the ‘cash on delivery ’option, we may transfer the
refund to the User’s source account, which was used to make the
initial payment.
8. 8. To enable User to make payments for purchasing Products on the
Website, in addition to this FPP Policy, the terms and conditions of
the User’s bank, applicable financial institution and/or card issuing
association may be applicable. The User’s bank, financial institution
or card issuing association may decline or prevent the User from
making electronic payments for buying the Products on the Website
and Florid does not control the same and hence, shall not be at any
point in time be held liable.
9. 9. Florid may, from time to time contract with third party payment
service providers including banks under applicable Indian laws.
10. 10. If it is brought to the User’s notice that a charge has been created
on his/her payment instrument(s) for purchase of Products on the
Website and the User is not aware of such purchase on the Website,
the User is first, required to verify if his/her family members, friends
or business colleagues were authorised to carry out the purchase of
Products on the Website. If, despite this, the User continues to be
unable to identify the charge created on his/her payment
instrument(s) for purchase of Products on the Website, the User may
report such unauthorised purchase to us within 2 (two) days from the
date on which the unauthorised purchase was carried out on the
Website in order to enable Florid initiate investigations.
11. 11. If the User carries out a purchase on the Website and the payment
in lieu thereof has been invalidated, Florid reserves the right to
retrieve the invalidated payment (“Invalidated Payment”) from the
User’s Wallet Account. Should the User have insufficient Wallet
amount in order to facilitate such redemption of the invalidated
payment, the User shall within 2 (two) to 4 (four) working days from
the date of receiving a written notice from Florid, remit the
Invalidated Payment into Florid’s bank account, details of which
shall be set out in the notice. If the User fails to remit the Invalidated
Payment into Florid’s bank account despite having received the
notice, Florid shall be entitled to initiate civil and/or criminal legal
action against the defaulting User at his/her cost and peril.
12. 12. The ‘cash on delivery ’payment option allows Users to make a
cash-only payment to our delivery executive or logistic partner at the
time of delivery of the purchased Products to the User. Presently, we
offer a maximum order value of INR 10,000 (Indian Rupees Ten
Thousand) under the cash on delivery payment option. Florid
reserves the right not to provide the option of cash on delivery
payment for certain Products (these could be Products specified by
Florid or Products with value exceeding a specified amount) or
locations. User(s) are required to peruse and accept the terms set out
under the Return Refund and Cancellation Policy which sets out the
terms of refunds for transactions carried out using the cash on
delivery payment option.
13. 13. Vetcart Wallet: If a User cancels an order for which payment has
already been made to Florid, the User shall have an option to convert
the amount paid towards the order into Vetcart Wallet. In addition,
any and all refunds with respect to Products purchased through the
‘cash on delivery ’payment option will be transferred as Vetcart
Wallet into the User’s Wallet account and in the event of the User
expressing his/her intention to deactivate his/her account then such
unused Wallet amount will be transferred to the source account.
Florid may at its sole discretion, issue Vetcart Wallet to users. The
Wallets can be used by the user for future purchases only on the
Website. In the event of a User wishing to deactivate his/her account
with Florid, the User agrees that all Wallet granted by Florid
available on the User’s Wallet account, if any, will automatically
stand forfeited, and Florid will not be required to process any refunds
in any manner whatsoever. The User therefore agrees to use and
exhaust any existing Wallet prior to requesting for a deactivation of
his/her account on the Website. Notwithstanding anything to the
contrary, any refund of Wallet to the User’s wallet account will be at
the sole discretion of Florid. If Florid suspects any fraudulent
activities, Florid reserves its right to hold back transfer of any Wallet
to User’s Wallet account.
Customer Support Team:
You may direct any queries or concerns relating to the Fees and Payment
policy to our customer support team who can be contacted at:
Contact Details:
E- mail id – cs@darkseagreen-eel-791346.hostingersite.com
Contact No – 9431010327