Welcome to Vetcart!
The website, www.darkseagreen-eel-791346.hostingersite.com along with the corresponding
mobile application (“Vetcart”, “Website”, “Pharmacy”, “us” or “we”).
This Website is managed and operated by Florid Laboratories Pvt
Ltd, a company incorporated under the laws of India, having its
registered office at 2nd Floor, Ashirwad Avenue, Jakariyapur Main
Road, Patna – 800030, Bihar (“we”, “Company”, “Vetcart” “us” or
“our”),
The terms and conditions as set out herein (“Terms”) constitutes an
agreement between the Company, and a natural or legal person
who accesses and/or uses the Website in any manner (“you” or
“your”).
The Website is a platform that facilitates online purchase by
consumers of pharmaceutical products like prescription drugs, over
the counter medicines etc., sold by Vetcart through its licensed
premises (“Products”).
By using the Website, you expressly agree to be bound by the
Terms. If you do not agree with any of the Terms, please refrain
from using the Website. Please note that your usage of the
Website, the Products, offers or promotions in relation to the
Products and the Services (defined below) as may be provided by
us or our affiliates or third parties, shall be governed by these
Terms and such other terms that may be applicable (“Additional
Terms”). If these Terms are inconsistent with any Additional Terms,
the Additional Terms will supersede to the extent of the Additional
Terms are applicable.
This document is an electronic record in terms of Information
Technology Act, 2000 (“IT Act”), the applicable rules thereunder
and the provisions pertaining to electronic records in various
statutes as amended by the IT Act. This electronic record is
generated by a computer system and does not require any physical
or digital signatures.
Any individual who can enter into legally binding contracts as per
Indian Contract Act, 1872, i.e. individuals who are 18 years of age
or older, are of sound mind, and are not disqualified from entering
into contracts by any law, can use and access the Website.
THESE TERMS ARE DIVIDED INTO 2 (TWO) PARTS. PLEASE
READ THE TERMS CAREFULLY.
PART A: TERMS FOR USAGE OF THE WEBSITE
1. GENERAL
• 1.1 Your access, or otherwise any usage of the Website
means you agree to these Terms read with all the policies that
may be available on the Website (collectively, the
“Agreement”).
2. REGISTRATION OF YOUR ACCOUNT
• 2.1 In order to access or use the Website you must set up an
account by providing information about yourself as prompted
on the sign-up page of the Website which may include your
name, gender, mobile number and such other details relevant
for placing orders through your account. Your login ID and
password will be created basis the information provided by
you, which you can use to access your Vetcart account at any
time. Your credentials shared by you at the time of registration
and your Vetcart login ID and password are referred to as
“Account Information”.
• 2.2 You are solely authorized to operate the account created
by you. Consequently, it is your responsibility to maintain the
confidentiality of your Account Information. You shall remain
solely responsible for all the actions by you on your account.
• 2.3 You will: (a) immediately inform us of any unauthorized use
or security breach of your account, and (b) ensure that you log
out of your account at the end of each session. You may be
held responsible for any losses incurred to Florid or any other
user due to unauthorized use of their account, resulting from
your failure to keep your Account Information safe, secure and
confidential. We reserve the right to refuse access to the
Website, terminate or suspend accounts, remove or edit
content at any time without providing any notice to you.
• 2.4 We constantly monitor the user’s account in order to avoid
fraudulent accounts and transactions. Users with more than
one account or availing referral vouchers fraudulently shall be
liable for legal actions under the applicable law and we reserve
the right to recover the cost of Products, transaction fees, or
any other related cost including attorney fees, from such
person using the Website fraudulently. In an event we detect
any fraudulent or failed transaction, prior to initiation of legal
action, we reserve the right to suspend or delete such account
with immediate effect and dishonour all past and pending
orders without any liability on our part. However, this shall not
absolve the User from any liability.
3. COMMUNICATION AND UNSUBSCRIPTION
• 3.1 You understand that once you have shared your Account
Information and successfully registered on the Website, you
may receive SMS or email notifications from Vetcart relating to
your registration and transactions on the Website.
• 3.2 You consent to receive communications, notifications and
commercial messages regarding any transaction / marketing /
promotional activities that are related to your transaction on
the website or the Products and Services that maybe available
on the Website from time to time. By sharing your Account
Information and registering on the Website and/ or verifying
your contact number with us, you explicitly consent to receive
marketing / promotional communications (through call, SMS,
email or other digital and electronic means) from us and/or our
authorized representatives regarding any new services or
offerings.
• 3.3 While the Company endeavours to provide these
notifications and reminders to you promptly, the Company
does not provide any guarantee and will not be held liable or
responsible for any failure to send such notifications/reminders
to you.
• 3.4 You can unsubscribe/opt-out from receiving
marketing/promotional communications, newsletters and other
notifications from the Company at any time by following the
instructions set out in such communications.
4. USER WARRANTIES AND RESTRICTIONS
• 4.1 You represent and warrant that: (a) your use of the
Website will not violate any applicable law or regulation; (b) all
information that is submitted to the Company in connection
with the Website is true, accurate and lawful; (c) Your use of
the Website does not breach any applicable Website policies
or guidelines and will not cause injury to any person or entity. If
at any time, the information provided by you is found to be
false or inaccurate the Company will have the right to reject
registration, cancel any or all orders, and restrict you from
using the Website and other affiliated services in the future
without any prior intimation whatsoever. You agree to
indemnify the Company and its affiliates for all claims brought
by a third party.
• 4.2 You will use the Website for a lawful purpose only, and will
not undertake any activity that is harmful to the Company or
the Website or its content or otherwise not envisaged through
the Website. You have a limited license to access and use the
Website, solely for the purpose of availing the services, subject
to these Terms.
• 4.3 The use of the Website by you is restricted to personal use
only, and you will not use any portion of this Website (including
the contents on the Platform) or Services for any resale or
commercial purpose.
• 4.4. You will not do any of the following:
4.4.1 Use any engine, software, tool, agent or other mechanism
(such as spiders, robots, avatars, worms, time bombs etc.) to
navigate or search the Website;
4.4.2 Make false or malicious statements against the Product, the
Website or the Company;
4.4.3 Post, copy, submit, upload, distribute, or otherwise transmit or
make available any software or other computer files that contain a
virus or other harmful component, or otherwise disrupt or damage
the Website or any connected network, or otherwise interfere with
any person or entity’s use or enjoyment of the Website;
4.4.4 Introduce any trojans, viruses, any other malicious software,
any bots or scrape the Website for any information;
4.4.5 Probe, scan, or test the vulnerability of any system, security or
authentication measures implemented by us or otherwise tamper or
attempt to tamper with our technological design and architecture;
4.4.6 Hack into or introduce malicious software of any kind onto the
Website;
4.4.7 Engage in any form of antisocial, disruptive, or destructive
acts, including “flaming,” “spamming,” “flooding,” “trolling,”,
“phishing” and “griefing” as those terms are commonly understood
and used on the internet.
• 4.5 You are prohibited from hosting, displaying, uploading,
modifying, publishing, transmitting, updating or sharing on or
through the Website, any information that:
4.5.1 belongs to another person and to which You do not have any
right;
4.5.2. is harmful, harassing, blasphemous, defamatory, obscene,
pornographic, paedophilic, invasive of another’s privacy, hateful,
relating to or encouraging money laundering or gambling, or
otherwise harmful in any manner whatsoever;
4.5.3. harms minors in any way;
4.5.4. infringes any patent, trademark, copyright or other proprietary
rights;
4.5.5. violates any law for the time being in force;
4.5.6. deceives or misleads the addressee about the origin of such
messages or communicates any information which is grossly
offensive or menacing in nature;
4.5.7. impersonates or defames another person; or
4.5.8. contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of
any computer resource
5. ACCESS OUTSIDE THE REPUBLIC OF INDIA
• 5.1 The Company makes no representation that the content on
the Website is appropriate to be used or accessed outside the
Republic of India. Any user who use or access the Website
from outside the Republic of India, do so at their own risk and
are responsible for compliance with the laws of such
jurisdiction. These Terms do not constitute, nor may these
Terms be used for or in connection with any promotional
activities or solicitation by anyone in any jurisdiction in which
such promotional activities or solicitation are not authorized or
to any person to whom it is unlawful to promote or solicit.
6. DISLAIMER
PRODUCTS
• 6.1 The Company is solely responsible for providing you with
an e-commerce website to purchase Product or avail third
party services, if you deem fit.
• 6.2 It is hereby clarified that that the manufacturers themselves
are responsible for all compliances relating to the
manufacturing of the Products including any labelling,
mandatory declaration requirements, etc. under the applicable
law. The manufacturers are liable to be compliant under the
relevant provisions of applicable laws, including but not limited
to the Legal Metrology Act, Drugs and Cosmetics Act, Food
Safety and Standards Act, Drugs and Magic Remedies Act etc.
and the rules made thereunder.
• 6.3 As a means to assist the users in identifying the Products
of their choice, to the extent permitted by applicable law, we
provide visual representations on the Website including
graphics, illustrations, photographs, images, videos, charts,
screenshots, infographics and other visual aids. While
reasonable efforts are made to provide accurate visual
representation, we disclaim any guarantee or warranty of
accuracy of such visual representation or description of the
Products.
PRODUCTS
• 6.4 You understand that the Website may provide third-party
services to help you locate and make appointments for
consultation with doctor/registered medical practitioners and/or
diagnostics service centres. Please note that this service is
provided by third-party, and the Website does not guarantee
nor make any representation with respect to the correctness,
completeness or accuracy of such services. You should seek
emergency help or follow-up care when required and continue
to consult your primary health care provider as you may deem
fit.
• 6.5 All communication between you and the third party service
provider is a separate transaction between you and such thirdparties. Any liability or claim arising out of such third party
services availed by you shall be between you and such third
party. The Company disclaims any liability that may arise out
of your communication, availment of services (including but not
limited to deficiency, shortcoming, and inaccuracy) with such
third parties.
• 6.6 The products and the third party services are provided to
you on an “as is” basis. We do not make any representations
or warranties on behalf of the products and third party
services. The company does not covenant or provide any
representations and warranties in respect of quality, suitability,
accuracy, reliability, performance, safety, merchantability,
fitness for a particular purpose/consumption or the content
(including product or pricing information and/or specifications)
on the Website and that the services will be made available at
all times.
7. PRESCRIPTION MEDICATION POLICY:
• 7.1 The Website allows you to purchase the Products
(prescription medicine) against a valid medical prescription
issued by a medical expert/ doctor to be provided to a
registered pharmacist for the purpose of dispensing such
medicine (“Prescription Drugs”), offered for sale on the
Website. In order to purchase Prescription Drugs from the
Website, You are required to upload a scanned copy of the
valid prescription on the Website or email the same to the
Company. The order would not be processed by the Company
until it receives a copy of a valid prescription. The Company
will verify the prescription forwarded by You and in case we
observe any discrepancy in the prescription uploaded by You,
we will cancel the order immediately.
8. CONTENT ON THE WEBSITE
• 8.1 All information, content, material, text, graphics, images,
logos, button icons, software code, interface, design and the
collection, arrangement and assembly of the content on the
Website are the property of the Company or its affiliates
(“Company Content”), and are protected under copyright,
trademark and other applicable laws. Further, all trademarks,
services marks, trade names and trade secrets in relation to
the Website whether or not displayed on the Website, are
proprietary to the Company.
• 8.2 The Company may display on the Website any third-party
logos, trade names, trademarks of other brands, as per the
license granted to the Company by such brands.
• 8.3 No information, content or material from the Website
(including the Company Content) may be copied, reproduced,
republished, duplicated, copied, sold, resold, uploaded,
posted, transmitted, distributed or otherwise exploited in any
way (including for any commercial purpose) without
Company’s express written permission. You will not frame or
use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page
layout, or form) of the Company and its affiliates without
express written consent. You may not use any meta tags or
any other “hidden text” utilizing the Company’s or its affiliates ’
names or trademarks without the express written consent of
the Company and/or its affiliates, as applicable. Any
unauthorized use terminates the permissions granted in these
Terms.
9. LICENSE AND USE OF YOUR CONTENT
• 9.1 Your use of the Website, the Services, and access to the
Company Content (as defined below) is subject to a limited,
revocable and non-exclusive license which is granted to you
when you register on the Website. You will use the Website
solely for identifying Products, carrying out purchases of
Products and processing returns and refunds, in accordance
with Return and Refund Policy of the Website, for your
personal use only and not for business purposes.
• 9.2 The license granted to you does not include a license for:
(a) resale of Products or commercial use of the Website or the
Company Content, (b) any collection and use of product
listings, description, or prices, (c) any use of the Website, the
Services and/or of the Company Content other than as
contemplated in these Terms, (d) any downloading or copying
of Account Information, (e) any use of data mining, robots, or
similar data gathering and extraction tools to extract (whether
once or many times) any parts of the Website, (e) creating
and/ or publishing your own database that features parts of the
Website.
• 9.3 You grant to the Company a royalty-free, perpetual,
irrevocable, non-exclusive right and license to adopt, publish,
reproduce, disseminate, transmit, distribute, copy, use, create
derivative works from, display worldwide, or act on any
material posted by you on the Website without additional
approval or consideration in any form, media, or technology
now known or later developed, for the full term of any rights
that may exist in such content, and you waive any claim over
all feedback, comments, ideas or suggestions or any other
content provided through or on the Website. You agree to
perform all further acts necessary to perfect any of the above
rights granted by you to the Company, including the execution
of deeds and documents, at its request.
10. INDEMNIFICATION AND LIMITATION OF LIABILITY
• 10.1 You agree to indemnify, defend and hold us harmless our
affiliates, officers, directors, employees, consultants, licensors,
agents, and representatives from and against any and all thirdparty claims, losses, liabilities, damages, and/or costs
(including reasonable attorney fees and costs) arising from
your access to or use of the Website, violation of these Terms,
or infringement of any of our or any third-party intellectual
property or other rights. We will notify you promptly of any
such claim, loss, liability, or demand, and in addition to the
foregoing, you agree to provide us with reasonable assistance,
at your expense, in defending any such claim, loss, liability,
damage, or cost.
PART B – TERMS OF SALE ON THE WEBSITE
11. OUR CONTRACT OF SALE
• 11.1 Listing and display of a Product by us on the Website is
our invitation to you to make an offer for purchase of such
Product. Likewise, the placement of an order on the Website
by you is your offer to buy the Product(s) from us.
• 11.2 Once you have placed an order with us for purchase of a
Product, you will receive an e-mail and/or mobile confirming
receipt of your order and containing the details of your order
(the “Order Confirmation”). The Order Confirmation is merely
an acknowledgement that we have received your order and
does not signify our acceptance of your offer.
• 11.3 We only accept your offer and conclude the contract of
sale for a Products ordered by you, when the Product is
shipped or dispatched to you and an e-mail confirmation
and/or confirmation to your registered mobile number is sent
stating that the Product has been shipped or dispatched (the
“Shipment Confirmation”). We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason
whatsoever before sending Shipment Confirmation to you.
• 11.4 If your order is dispatched in more than one package, you
may receive separate Shipment Confirmations for each
package, and each Shipment Confirmation and corresponding
dispatch will conclude a separate contract of sale between you
and us for the Product(s) specified in that Shipment
Confirmation.
• 11.5 Any communication from us shall be sent only to your
registered mobile number and/or email address or such other
contact number or email address that you may designate, for
any particular transaction. You shall be solely responsible to
update your registered mobile number and/or email address
on the Website in the event there is a change. Further, we may
also send you notifications and reminders with respect to
scheduled deliveries of the purchased Products. While we
shall make every endeavour to share prompt reminders and
notifications relating to the delivery of purchased Product(s)
with you, we shall not be held liable for any failure to send
such notifications or reminders to you.
• 11.6 Please note that we dispense Products only in quantities
which correspond to requirement as per the prescription.
• 11.7 All orders placed on the Website are subject to the
availability of such Products, our acceptance of your offer as
per the above and your continued adherence to these Terms.
• 11.8 You hereby authorise us to declare and provide
declarations to any governmental authority on request on your
behalf, including that the Products ordered by you are for
personal, non-commercial use.
12. RETURN AND REFUND
12.1 Please review the Cancellation, Returns and Refund Policy
available on the Website, which applies to Products availed from
us.
13. PRODUCT AVAILABILITY
13.1 We list availability information for the Products on the relevant
webpage of the Website. Beyond what we say on that webpage or
otherwise on the Website, we cannot be more specific about
availability. Please note that dispatch estimate is not guaranteed
and should not be relied upon as such. As we process your order,
you will be informed by e-mail and/or mobile SMS if any Products
you order turn out to be unavailable or out of stock.
14. PRODUCT PRICING
14.1 All prices are listed in Indian Rupees. Price, as displayed, is
inclusive of all applicable taxes.
14.2 Products in your shopping cart of the Website will reflect the
most recent price as displayed on the Product’s information
webpage on the Website. Please note that this price may differ from
the price shown for the Product when you first placed it in your
shopping cart. Placing a Product in your shopping cart does not
reserve the price shown at that time. It is also possible that a
Product’s price may vary between the time you place it in your
shopping cart and the time you place the order. The price as
applicable at the time of placing order shall be final.
15. LICENSES
15.1 You acknowledge that there may be licenses/permissions
required under the applicable laws to use, purchase or otherwise
possess certain Product(s) by you. You will be solely responsible
for obtaining such licenses/permissions and complying with the
terms of such licenses/permissions.
16. LIMITATION OF LIABILITY
16.1 In no event, our aggregate liability, shall extend beyond the
money charged from you for purchases made pursuant to an order
under which such liability has arisen and been established. We will
not be responsible for any business loss (including loss of profits,
revenue, contracts, anticipated savings, data, goodwill or wasted
expenditure) or any other indirect or consequential loss that is not
reasonably foreseeable to both you and us when a contract for the
sale of Product by us to you was formed.
17. MISCELLANEOUS
17.1 FORCE MAJEURE
We will not be held responsible for any delay or failure to comply
with its obligations if the delay or failure arises from any cause
which is beyond our reasonable control.
17.2 WAIVER
No provision in these Terms will be deemed waived and no breach
excused, unless such waiver or consent is in writing and signed by
us. Any consent by us to, or waiver of your breach, whether
expressed or implied, will not constitute consent to, waiver of, or
excuse for any other different or subsequent breach.
17.3 SEVERABILITY
If any provision of these Terms is held by a court of competent
jurisdiction to be unenforceable under applicable law, then such
provision will be excluded from these Terms and the remainder of
these Terms will be interpreted as if such provision were so
excluded and will be enforceable in accordance with its terms;
provided that, in such event, these Terms will be interpreted so as
to give effect, to the greatest extent consistent with and permitted
by applicable law, to the meaning and intention of the excluded
provision as determined by such court of competent jurisdiction.
17.4 AMENDMENT
These Terms are subject to amendments and modifications and
may be updated from time to time, without any advance notice. You
are requested to regularly review the Terms as available on the
Website. Your relationship with the Website will be governed by the
most current version of these Terms, as published on the Website.
17.5 OTHERS:
17.5.1 In addition to these Terms, you will also ensure that you are
in compliance with the Terms of the third parties, such as bank
offers Terms, brand promotional offers, whose links, if any, are
contained/embedded in the Services. You agree that we will not be
liable for any transaction between yourself and any such third
parties.
17.5.2 These Terms supersede all previous oral and written Terms
(if any) communicated to you by us, for the use of the Website, and
the rights and liabilities with respect to any Services provided by us
shall be limited to the scope of these Terms of Use.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 All disputes and claims arising out of these Terms in relation to
any or all transactions on the Website is governed by the laws of
India and shall be subject to exclusive jurisdiction of the competent
courts of Mumbai.
19. Grievance Redressal
• 19.1 Customer Support:
You may contact the Customer Support on cs@darkseagreen-eel-791346.hostingersite.com
Toll free: 9431010327
19.2 Grievance Officer:
Name: Mr. Ram Dayal Pandey
Designation: Grievance Officer
Email Address: grievance.officer@darkseagreen-eel-791346.hostingersite.com
• 19.3 Nodal Officer
Name: Mrigank Goyal
Designation: Nodal Officer
Email Address: nodalofficer@darkseagreen-eel-791346.hostingersite.com
20. Vetcart Cash Back Program Terms and Conditions (T&C)
21. COMPLIANCE REPORT
22. Vetcart E-Wallet – Terms & Conditions
Please read these terms and conditions carefully. By accessing or
using the services provided through the Vetcart Platform, you agree
to be bound by the terms described herein and all terms
incorporated by reference. If you do not agree to all of these terms,
do not use the services provided by the Vetcart Platform.
Definitions
In these Terms and Conditions, unless repugnant to the context or
meaning thereof, the terms defined herein shall have the meaning
as under:
• “VTC Cash” shall mean prepaid balance under the Vetcart
Wallet which can be used for payments of any-all categories of
items on the Vetcart Platform and shall be re-loadable.
• “VTC Supercash” shall mean prepaid balance loaded by us
under the Vetcart Wallet pursuant to our promotions,
marketing initiatives and offers. Such balance can only be
used for payments of restrictive individual items and capping
on the Vetcart Platform.
VTC Cash and VTC Supercash are hereby collectively referred to
as the “Vetcart Wallet”.
These terms and conditions (“Terms and Conditions”) govern your
use of the Vetcart Wallet created on the Vetcart Platform for your
usage towards ordering Vetcart services. This Vetcart Wallet is the
property of FLORID to whom it must be surrendered, upon request.
The following terms and conditions shall apply to your Vetcart
Wallet including but not limited to payments, disputes and
chargeback cases in connection with the Products ordered by you
on Vetcart Platform by using Vetcart Wallet. By using the Vetcart
Wallet, you agree to the below mentioned Terms and Conditions.
Please ensure that you have read carefully and understood these
Terms and Conditions before using your Vetcart Wallet and also
request you to keep a copy of these Terms and Conditions for your
records. You further agree that by using the Vetcart Wallet, you
confirm that you have read, understood and accepted the detailed
Terms and Conditions of the Vetcart Wallet.
Eligibility
To be eligible for the Vetcart Wallet, you should be competent to
enter into a contract i.e. you should have attained the age of
majority according to the Indian law. Vetcart Wallet is not targeted
towards, nor intended for use by anyone who has not attained the
age of majority. Any person under the age of 18, may only use the
Vetcart Wallet under the supervision of a parent or legal guardian
who agrees to be bound by these Terms and Conditions.
About Your Account
Vetcart Wallet is issued to you by FLORID. It allows you to load a
rupee value onto your Vetcart Wallet for use only on Vetcart
Platform. The value associated with the Vetcart Wallet is not
insured or guaranteed by any person or entity.
The rupee value that you load onto your Vetcart Wallet is a
prepayment only for purchasing the goods and availing the services
on Vetcart Platform in India unless otherwise specified.
VTC Cash can be loaded in Vetcart Wallet on Vetcart Platform
using either credit card / debit card / UPI / and Internet Banking and
as may be acceptable on the Vetcart Wallet by the Vetcart Platform
in its sole discretion from time to time. VTC Supercash cannot be
loaded on the Vetcart Platform by you and shall be loaded solely by
Vetcart Platform in its sole discretion from time to time. One Vetcart
Wallet cannot be reloaded by using any other
registered/unregistered Vetcart Wallet. It is clarified that the amount
from a Vetcart Wallet of one account cannot be transferred into
another Vetcart Wallet or account. It is hereby clarified that the
loyalty points or cash backs or any balance earned by you on the
Vetcart Platform or in your Vetcart Wallet may be subject to expiry,
as per the terms and conditions otherwise specified by FLORID.
FLORID reserves the right not to accept any Vetcart Wallet or
otherwise limit use of a Vetcart Wallet if we reasonably believe that
the use is unauthorized, fraudulent or otherwise unlawful. Further,
misuse of the Vetcart Wallet or its benefits in any manner may
result in disablement of the Vetcart Wallet and/or withdrawal of
benefits at the sole discretion of FLORID. Please maintain the
Vetcart Wallet safely and securely. Unless otherwise specifically
mentioned herein, FLORID is not responsible for abuse of Vetcart
Wallet in case your wallet balance is used by someone else due to
mobile theft or any other scenario.
Loading Value in Your Vetcart Wallet
Vetcart Wallet is automatically created and enabled as soon as you
register for Vetcart Platform’s services while accepting these Terms
and Conditions. The Vetcart Wallet gets activated by loading money
in it in accordance with Clause 5.3. of these Terms and Conditions
by visiting the Vetcart website or Vetcart mobile app. Vetcart Wallet
can be used as a mode of payment, whenever the Vetcart Walletholder purchases goods or services from the Vetcart mobile app.
The minimum aggregate amount that must be initially loaded onto
your Vetcart Wallet is INR 10 (Rupees Ten only) INR. The balance
of VTC Cash on the Vetcart Wallet does not have a validity or
expiry period. Balance from a sub-wallet cannot be transferred to
another sub-wallet.
Whenever Vetcart Wallet-holder purchases goods or services from
the Vetcart mobile app, balance from Vetcart Wallet shall be
deducted in the following order of priority by the Vetcart Platform in
its sole discretion:
1. VTC Cash.
2. VTC Supercash.
Subject to such order of priority mentioned above, a capping will be
applicable on the deductions of VTC Supercash balance which can
be utilized for an order. FLORID may at its discretion change such
capping at any time.
FLORID may change the maximum and minimum amounts at any
time by notifying you at the point of recharge, or on the Vetcart
Platform, and such change shall not constitute an amendment to
these Terms and Conditions. No credit card, credit line, overdraft
protection or deposit account is associated with a Vetcart Wallet.
The balance loaded onto your Vetcart Wallet is non-refundable and
may not be exchanged for cash or credit balance unless required by
law in India and except when the account with Vetcart Platform is
closed or is suspended. No interest, dividends or any other
earnings on funds deposited to a Vetcart Wallet will accrue or be
paid or credited to you by FLORID.
All amounts loaded onto your Vetcart Wallet are held and
denominated in Indian Rupees.
(a) “Successful transaction” means a credit of the transaction
amount to the customer’s Vetcart Wallet.
Auto Reload Functionality for Vetcart Wallet
Activation and Authorization
You may activate the Auto-Reload feature by providing a UPI/ debit
card/ credit card mandate through the Vetcart Platform, following
the authentication protocols prescribed by your UPI/ debit card/
credit card provider. By opting in, you expressly consent to Florid
Laboratories Pvt Ltd debiting the specified amount from your UPI/
debit card/ credit card account whenever the balance in your
Vetcart Wallet falls below the threshold you select. You further
agree that such debits will continue until you revoke the mandate
through your issuer or the Vetcart Platform, in accordance with
applicable law.
Frequency and Amount
The reload frequency and amount are pre-determined by you during
the setup process and can be modified at any time via the Vetcart
app or website. A confirmation notification will be sent to your
registered mobile number and/or email upon successful reloading.
Such confirmation shall not be construed as a guarantee of fund
availability or final settlement, which shall be subject to clearing
rules of the relevant bank/ card network.
Liability and Dispute Resolution
Vetcart shall not be held liable for any failure or delay in executing
the Auto-Reload transaction due to reasons attributable to the UPI/
debit card/ credit card provider, insufficient funds, or technical
issues beyond our control. Any disputes arising from unauthorized
or incorrect transactions should be promptly reported to your UPI/
debit card/ credit card provider. Vetcart will assist in resolving such
disputes to the extent possible.
Deactivation
You may deactivate the Auto-Reload functionality at any time
through the settings available on the Vetcart Platform. Deactivation
of Auto-Reload will not affect any pending reload instructions
already processed prior to such deactivation. Upon deactivation, no
further auto-reload transactions will be initiated.
Cancellation and Termination
Vetcart Platform reserves the right to suspend or terminate the
Auto-Reload functionality in the event of unauthorized use, breach
of these Terms, or as mandated by applicable law. In such cases,
any pending reload transactions may be cancelled at Vetcart ’sole
discretion.
Fees and Expiration of Vetcart Wallet Balances
Florid reserves its right, in its sole discretion and without any prior
notice, to impose and/or revise charges/commissions in relation to
your use of the Vetcart Wallet. The current charges for your Vetcart
Wallet are provided hereunder, the same are subject to change:
Service
Charg
es
(Rs.)
Registration NIL
Account top up through credit card/debit card/net
banking/UPI/e-wallet or any other electronic payment
method
NIL
Payment for goods and services NIL
Receipts and Statements
Vetcart Wallet holders are not sent statements of itemized
transactions on their registered email id from a Vetcart Wallet
account. You can check the balance of your Vetcart Wallet or
review recent transactions on your Vetcart Wallet by logging into
your Vetcart account on the Vetcart mobile app.
You can use your Vetcart Wallet to make purchases for the goods
and availing the services on Vetcart Platform. When you use your
Vetcart Wallet, you will receive the details of your order and
payment in the Account History section of your Vetcart account.
The ‘Wallet ’section of your Vetcart Account will provide the
remaining balance of your Vetcart Wallet. You should check your
order and payments details to ensure that your account balance is
correct.
Billing Errors, Corrections
Florid reserves the right to correct the balance of your Vetcart
Wallet if there is reason to believe that a clerical, billing or
accounting error has occurred. If you have questions regarding your
transaction history, or any updated data please email your concern
at cs@darkseagreen-eel-791346.hostingersite.com.
Registration, Liability for Unauthorized Transactions
You are responsible for all transactions associated with your Vetcart
Wallet, including transactions claimed to be unauthorised. The
Vetcart Wallet does not have a separate authentication password or
PIN and can be used to make transactions once you have logged-in
to the Vetcart Platform using Mobile Number-Password combination
or Mobile number- OTP authentication. The mobile application
remains in a state of permanent log-in and anyone with access to
your mobile phone can have access to your application and
thereafter use your Vetcart Wallet. You agree to take full
responsibility of any unintended or unauthorised access to your
Vetcart Wallet.
Blocking of Vetcart Wallet
Florid reserves the right to block your Vetcart Wallet if Florid
believes that you have been involved in any of the activities,
including but not limited to:
• fraudulent or unauthorized activities through your Vetcart
Wallet;
• unfair practices and/or mala fide intention of claiming refunds
from Vetcart on fraudulent ground or repeated returns;
• failure of quality check process in case of returns;
• gaming the policy or the features on Vetcart Platform.
Returning of Money Back to the Customer in Case of Closure
of Vetcart Account (Account Closure)
In case of closure of your Vetcart Account by Florid due to any
breach of the Agreement, the balance in your Vetcart Wallet (except
the VTC Supercash), after adjustment of any cashback/promotional
points/ fraudulent transactions, shall be credited to the source
account. In case of closure of your Vetcart Wallet, any balance lying
as VTC Supercash shall stand forfeited and shall be expired
immediately. The money shall be credited to the source within 15
days from the date of raising successful request with the customer
care and completion of due diligence pertaining to any fraudulent
transaction, and subject to submission of KYC documents by you,
as applicable.
Returning Money Back to the Customer in Case of Voluntary
Closure of Account by the Customer
In case you are not willing to use the Vetcart Platform and want to
close your account, the balance lying in your Vetcart Wallet (except
the VTC Supercash), after adjustment of any cashback/ promotional
points/ fraudulent transactions, shall be returned to the source on
raising a request on the platform through customer care chat option.
The money shall be returned to the source within 15 days from the
date of raising successful request with the customer care and
completion of due diligence pertaining to any fraudulent transaction,
and subject to submission of KYC documents by you, as applicable.
Privacy Statement
You hereby authorise Florid to disclose your information to
Government authorities or to competent authorities or to credit
bureaus or to other third persons, to comply with the obligation
under the law. You also authorise Florid to use your information for
offering product and services to you, including from its
associates/partners unless specified otherwise.
For information concerning how we collect, use and disclose
information concerning the Vetcart Wallet and how to select privacy
preferences regarding certain promotional communications, you
should refer to our Privacy Policy mentioned on our website.
Changes to these Terms and Conditions
Florid reserves the right to add, alter, amend and revise terms and
conditions as well as the rules and regulations governing the
Vetcart Wallet without prior notice, and without assigning any
reasons thereof. In the event of such changes, the latest terms &
conditions will be updated and viewed on our website.
Cancellation of these Terms and Conditions
We may suspend or terminate these terms and conditions and
revoke or limit any or all of the rights and privileges granted to you
at any time without notice or liability. Termination may also result
from your fraudulent or unauthorized use of the Vetcart Wallet.
Limited Liability and Disclaimer
Florid and its affiliates make no representations, warranties or
conditions of any kind, express or implied, with respect to the
Vetcart Wallet, including, but not limited to, any implied warranty of
merchantability, fitness for a particular purpose, title, or noninfringement, or any warranty arising by usage of trade, course of
dealing or course of performance. Florid does not represent or
warrant that your Vetcart Wallet will always be accessible or
accepted.
In the event that Florid or its affiliates are found liable to you, you
shall only be entitled to recover actual and direct damages and
such damages shall not exceed the last balance held on your
Vetcart Wallet. Florid and its affiliates shall have no liability for any
incidental, indirect or consequential damages (including without
limitation loss of profit, revenue or use) arising out of or in any way
connected with this Agreement, whether in contract, warranty, tort
(including negligence, whether active, passive or imputed), product
liability, strict liability or other theory, even if Florid or its authorized
representatives have been advised of the possibility of such
damages. In no event shall Florid or its affiliates have any liability
for unauthorized access to, or alteration, theft or destruction of a
Vetcart Wallet through accident, misuse or fraudulent means or
devices by you or any third party, or as a result of any delay or
mistake
