Shipping Policy

1. GENERAL
1.1 Florid Laboratoriers Pvt Ltd, a company incorporated under the
laws of India, having its registered address at 2nd Floor, Ashirwad
Avenue, Jakariyapur Main Road, Patna – 800030, Bihar (“Florid”,
“we”, “us” or “our”), manages and operates an online marketplace
at www.darkseagreen-eel-791346.hostingersite.com and a mobile application under the brand
name Vetcart (collectively referred to as the “Platform”) which
facilitates different vendors to sell their Products and/or Services
and enabling different buyers to purchase the Products and/or
Services offered by the vendors to the users of the
Platform (“User” or “Users” or “you”).
1.2 This delivery and shipping policy (“Policy”), together with the
Terms and Conditions [accessible
at https://www.darkseagreen-eel-791346.hostingersite.com/terms-and-conditions] sets out our
policies and procedures towards delivery and shipping of Products
purchased on the Platform.
1.3 We provide shipping and delivery of our Products all over India.
We aim to provide the best customer experience for you by tying-up
and partnering with leading logistics service providers to handle
your order in the best possible way and to ensure that you have a
hassle-free experience in receiving the Product that you have
ordered from the Platform. We make all commercially reasonable
endeavours to ensure that the Products are delivered to you in a
timely fashion.
1.4 By agreeing to use the Platform and/ or purchasing a Product
on the Platform, you agree to be bound by the terms of this Policy
without modification. We encourage you to read and understand the
terms of this Policy every time you visit the Platform. If you do not
agree to the terms contained in this Policy, you are advised not to
use, access or transact on the Platform.
2. TERMS OF SHIPPING AND DELIVERY
2.1 We partner with third party logistic service providers (“Logistic
Partners”) in order to effectuate Product shipping and delivery to
you. We shall provide the details of the Logistic Partners which will
be responsible for processing the shipping and delivery of any
Product(s) purchased by you on the Platform at the time such
Product is processed and successfully handed over to the Logistic
Partner by us. Our standard dispatch timelines range between 24
(twenty four) hours from the time the Product Order has been
placed by you on the Platform. In any case, the user will be
provided with an estimated timeline for the delivery of the Product
purchased from the Platform. This estimated timeline shall be
notified to the user on the order confirmation page displayed at the
time the order is confirmed by us. We will also share details about
your orders pursuant to their dispatch on the e-mail ID and/or
mobile number provided by you/ registered with us. You agree and
understand that though we effectuate Product delivery to the Users
through our Logistic Partners, we reserve the right to ship and
deliver the Products on our own without engaging any Logistic
Partners or third party service providers.
2.2 The Delivery charges of the Platform are as follows:
For Non-NFM Customers
For Returning Customer
ORDER VALUE DELIVERY CHARGE
Up to Rs. 250 Rs. 69
Rs. 250 – Rs. 499 Rs.29
Rs. 500 or more Free Shipping
For New Customer
ORDER VALUE DELIVERY CHARGE
Up to Rs. 250 Rs. 69
Rs. 250 or more Free Shipping
For NFM Customers:
Note : Delivery charges quoted above are applicable on ALL orders
available on the Platform.
2.3 You agree and understand that though we endeavour to ship
and deliver our Products all across India, we may, in our sole
discretion determine a select list of areas which are unserviceable
for delivery of Products. We, or our Logistic Partners, do not provide
shipping and delivery services in such unserviceable areas and
may not process your orders on the Platform in such cases. In the
event, an area has been deemed unserviceable by us, we shall
notify such user at the time of placing an order for purchase of
Products on the Platform. You may also verify whether an area is
unserviceable for deliveries by us by entering the relevant area pincode on the Platform.
2.4 You agree and acknowledge that to effectuate timely delivery of
the purchased Products to you we may inquire or collect specific
information like your name, shipping address, billing address,
landmarks, contact details, etc. You shall ensure that all information
that is submitted by you to us on the Platform is true, complete,
accurate and sufficient to identify the actual place of delivery. You
understand that you shall bear absolute liability in case of any
failure by us in delivering the purchased Products due to your
failure to provide correct, complete, sufficient and accurate
information at the time of placing the order. It is further clarified that
we shall not be liable in any manner and at any point in time due to
your failure to provide correct and complete information.
2.5 We will attempt to deliver the purchased Product to your
designated address within the estimated timeline of delivery notified
to you. In the event you are not available or present to accept the
delivery of the Product, our Logistic Partners will make a maximum
of three attempts in 3 (three) days (each attempt everyday) to
deliver the purchased Product(s) to you. If the third delivery attempt
is unsuccessful and you continue to remain unavailable, we reserve
the right to cancel the order of the purchased Products at our sole
discretion and process the return of such Product to us. We further
reserve the right to deduct the shipping and delivery charges borne
by us while processing any refunds subsequent to such
cancellation.
2.6 While we make reasonable endeavours in ensuring that
purchased Products are delivered to you in a timely manner and
within the timeline notified to you, you accept and acknowledge that
the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, governmental
restrictions, etc;
(d) Acts of God such as floods, earthquakes, etc;
(e) Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to
inform you by writing to your email ID and/or mobile number
registered with us. We disclaim all liabilities that may arise on
account of our failure to inform or notify you of delays in the delivery
of purchased Products on the Platform. Further, we shall be under
no obligation to compensate you for any claim that may otherwise
arise on account of delay in the shipment or delivery or use of the
purchased Products.
2.7 We endeavour to engage Logistic Partners, employees, agents
with the highest regard for ethics and integrity; and behave in a
fashion that exudes thorough professionalism, competence and
good mannerism. You agree and acknowledge that the actions,
inactions of delivery individuals are not in our control, and it is not
possible for us to monitor and observe each delivery executive.
Since we are merely facilitating delivery of a Product purchased by
you, we shall not be liable for any acts or omissions on part of our
delivery agents, employees, or personnel and/ or the Logistic
Partner or their employees, agents, or personnel including
deficiency in service, wrong delivery of Product, time taken to
deliver the Product, Product package tampering, etc. For the sake
of abundant clarity, it is stated that any ill-mannerism, impoliteness,
discourtesy or offensiveness shown by our delivery executives or
the employees, agents, personnel of the Logistic Partners is beyond
our control and any issue arising between you and our delivery
executive or an employee, agent, personnel of the Logistic Partner
will have to be resolved by you independently. You agree and
acknowledge that you will not hold us responsible or require us to
settle, mediate or resolve any disputes between you and the
delivery personnel delivering the Products to you.
2.8 Once you place an order on the Platform, we process such
order and hand over the purchased Product to our Logistic Partner.
The User will receive a unique tracking identity number once the
purchased Product is handed over to the Logistics Partner, which
will enable the User in tracking the status of delivery of the
purchased Products. The User may use the tracking identity
number on the Platform or the website and/or the mobile application
of the Logistic Partner to check the status and location of the
purchased Product and its estimated time of delivery. Our customer
service team coordinates with the Logistic Partners to ensure that
the Products are delivered to you at the earliest and make all
reasonable efforts in ensuring that the Logistic Partners update the
tracking status of the purchased Products on a real time basis. It is
clarified that we engage third party service providers to effectuate
deliveries of the Products and hence, we do not guarantee the
accuracy or correctness of the tracking status and the status may
be subject to inconsistencies arising out of time-lags in updating the
information and/ or other technical difficulties which are not in our
control.
2.9 We reserve the right to charge or collect shipping fees on
Products from time to time. Shipping charges may vary based on
the value of the Product, type of Product, area of delivery, payment
mechanism, etc. You agree that, we are authorized to collect, on
behalf of the Logistic Partner, the shipping and delivery fees for the
delivery service provided by the Logistic Partner. In the event we
charge a shipping fees for the delivery of a purchased Product,
such shipping fees will not be refunded by us pursuant to any return
request raised by you. However, we may make exceptions and
refund the shipping fees in the event a defected, damaged, deficient
or incorrect Product (for reasons attributable to, and accepted by us
after due verification in our sole discretion) has been delivered. You
acknowledge and accept that the title and risk of all Products
ordered by you shall pass on to you upon the delivery of the
purchased Products to you.
2.10 Return of purchased Products are facilitated through our
reverse-Logistics Partners. On receipt of request for return of
Product on the Platform and the same being duly acknowledged by
us, our reverse-Logistics Partners shall get in touch with you in
order to collect the purchased Products from you. We process
returns and exchanges of purchased Products in accordance with
our Cancellation, Return and Refund Policy.
3. CUSTOMER SUPPORT
You may direct any queries or concerns relating to the shipping and
delivery of Products as per this Policy to our customer support team
who can be contacted at the below mentioned details:
Contact Details:
E- mail id – cs@darkseagreen-eel-791346.hostingersite.com
Contact No – 9431010327
4. CONSOLIDATED SHIPMENT CASHBACK PROGRAM
TERMS AND CONDITIONS
This consolidated shipment cashback program (“Cashback
Program”) is a promotional offer brought by Florid Laboratories Pvt
Ltd (“Florid”) to the users (“Customer” / “you”) of
www.darkseagreen-eel-791346.hostingersite.com (“Vetcart”). The below mentioned terms
(“Terms”) govern the terms and conditions for availing the aforesaid
Cashback Program.
4.1 Cashback Program: The Customers while placing a pre-paid
order on Vetcart, may opt for the all the products ordered in single
order to be delivered in a consolidated shipment. Customers opting
for such consolidated shipment at the time of checkout would be
eligible to receive a fixed cashback as prescribed under these
Terms (“Cashback”). The Cashback shall be available for a period
of 90 (ninety) days, or such period as determined by Florid at its
sole discretion. The Cashback would be credited to your wallet as
‘VTC Cash ’upon expiry of return window of the Eligible Products
(defined below). If the Customer opts for cash on delivery as a
mode of payment for the order or returns any items or the order,
whether in part or full, the Customer shall not be eligible for the
Cashback
4.2 Eligible Products: This Cashback Program shall apply to any
pharmaceutical, personal care, wellness products, or instruments
purchased on Vetcart, however, shall not apply to such products
which fall under the consultation and diagnostic categories (“Eligible
Products”).
4.3 Cashback credit and utilisation: Upon expiry of return window of
the Eligible Products, a fixed cashback amount of INR 20 (Indian
Rupees Twenty only) will be credited to a Customer as ‘VTC Cash’.
The Cashback can be utilised by the Customer as mode of payment
for subsequent purchase on Vetcart.
4.4 Offer Rules:
• The Cashback Program is available for the Customer across
India.
• The Cashback can be used for subsequent purchases of
Eligible Products made on Vetcart.
• The Cashback shall expire automatically if it remains unutilised
beyond a period of 90 (ninety) days or such period as
determined by Florid in its sole discretion.
• The Cashback is non-transferable and non-exchangeable for
cash or any other items.
• The Cashback cannot be utilised on any other website or store
other than as indicated in these Terms.
• Florid will not accept any responsibility if the Customer is
unable to encash the Cashback within the 90 (ninety) days ’
period mentioned above.
• Florid reserves the right to withdraw the Cashback Program at
any time it deems fit.
• Any return of the order of Eligible Products, whether partial or
full, shall disqualify the Customer from the Cashback.
• You can view the VTC Cash balance by clicking on the ‘My
Wallet ’section on the ‘My Account ’page.
• In relation to the Cashback Program, the decision of Florid
shall be final.
4.5 Refunds: The Customer hereby acknowledges any return or
refund of the products shall be as per the Return, Refund and
Cancellation policy of Vetcart (accessible at
https://www.darkseagreen-eel-791346.hostingersite.com/return-refund-and-cancellationpolicy).
4.6 Acceptance: The Customer hereby acknowledges that he/she
has understood and unconditionally accepts these Terms along with
the ‘Terms and Conditions ’of Vetcart (accessible at
https://www.darkseagreen-eel-791346.hostingersite.com/terms-and-conditions).
4.7 Privacy: By taking part in this Cashback Program, you consent
that all information collected during the course of your participation
shall be in accordance with the Privacy Policy of Vetcart (accessible
at https://www.darkseagreen-eel-791346.hostingersite.com/privacy-policy) (“Privacy Policy”).
The Privacy Policy is an integral part of these Terms and
acceptance thereof shall be construed as explicit consent and
acceptance of the Privacy Policy.
4.8 Limitation of Liability: Florid does not accept any liability for any
damage, loss, injury, delay or disappointment as a result of either
participating in the Cashback Program or any cause whatsoever
beyond Reliance’s control. Under no circumstances the liability of
Florid shall exceed the value of Cashback provided to the
respective Customer.
4.9 Amendments or Cancellation: Florid reserves the right to
extend, cancel, discontinue, prematurely withdraw, change, alter or
modify these Terms and/or any part thereof including the eligibility
criteria and other pertinent terms and conditions at its sole
discretion (without giving any notice to and without the need to seek
approval of the Customer) at any time during its validity as may be
required including in view of business exigencies and/or changes by
a regulatory authority and/or statutory changes and/or any reasons
beyond their control. Customers are advised to check the applicable
Cashback, including attendant terms thereto, for a pre-paid
transaction, at the time of performing such transaction.
4.10 Disqualification: Florid may disqualify any Customer who fails
to comply with these Terms (in Florid’s sole opinion) or who, in
Florid’s sole determination, has acted in a manner that is fraudulent,
dishonest including, without limitation, hacking, deceiving, cheating,
tampering with the operation of the Cashback Program.
4.11 Governing Law & Jurisdiction: These Terms shall be governed
by the laws of India and, subject to exclusive jurisdiction of
competent courts at Patna.
4.12 Other terms and condition: This Cashback Program is subject
to Terms and Conditions available on Vetcart and the Customers
hereby consent to acceptance to the same by virtue of purchase
made on the Vetcart.