General
• 1.1 Florid Laboratories Pvt Ltd, a company incorporated under
the laws of India, having its registered address at 2nd Floor,
Ashirwad Avenue, Jakariyapur Main Road, Patna – 800030,
Bihar (“Florid”, “we”, “us” or “our”) manages and operates a
website located at the URL www.darkseagreen-eel-791346.hostingersite.com and a
mobile application under the brand name Vetcart (collectively
referred to as the “Website”) where you can place orders to
purchase the Products and/or Services offered by us to the
users of the Website (“User” or “Users” or “you” or “your”).
• 1.2 This privacy policy (“Privacy Policy”), together with the
Terms and Conditions (available
at https://www.darkseagreen-eel-791346.hostingersite.com/terms-and-conditions)
governs your use of the ” Website” and describes our policies
and procedures on the collection, use, disclosure, processing,
transfer, and storage of the information provided to us by you.
By using, browsing, accessing, or purchasing from the
”Website” you agree to be bound by the terms of this Privacy
Policy and consent to the collection, storage, possession,
dealing, handling, sharing, disclosure or transfer of your
information in accordance with the terms of the Privacy Policy.
We shall not use the User’s information in any manner except
as provided under this Privacy Policy. Capitalised terms used
herein if not defined shall have the same meaning as ascribed
to them under the Terms.
• 1.3 This document is an electronic record and is governed by
the provisions under the Information Technology Act, 2000 and
rules made thereunder as may be applicable, and the
amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and
does not require any physical or digital signatures.
• 1.4 This Privacy Policy sets out the type of information
collected from the Users, including the nature of the Sensitive
Personal Data or Information (defined hereinafter), the
purpose, means and modes of usage of such information and
how and to whom such information shall be transferred or
disclosed by us. You may, at any time withdraw your consent
for collection and use of your information including Personal
Information (defined hereinafter) or Sensitive Personal Data or
Information. However, please note that if you withdraw your
consent, we may no longer be able to provide you with the
corresponding service for which you have withdrawn your
consent. It is hereby clarified that your decision to withdraw
your consent will not affect the processing of Personal
Information based on your previous consent prior to the
withdrawal.
• 1.5 Please take a moment to familiarize yourself with our
Privacy Policy. If you do not agree with any provisions of the
Terms or this Privacy Policy, we advise you to not use or
access the “Website”.
2. Type of Information Collected
• 2.1 You may be asked to provide your information anytime you
visit, access, use or browse the “Website”. We understand that
Users may, in certain circumstances, create multiple profiles
within their Vetcart registered account, which has a provision
of information pertaining to third parties, such as family
members, dependents, or other individuals, who are not the
registered account holders. In such instances, it is the
responsibility of the User to ensure that they have obtained all
necessary consents and authorizations from such third parties
prior to sharing their information with us. Users are further
encouraged to notify the relevant third parties about the
disclosure of their personal information to us and to direct
them to this Privacy Policy for further details. We may share
information and use it consistent with the provisions of this
Privacy Policy. We may also combine it with other information
to provide and improve our Products, services, content and
advertising.
• 2.2 You understand that the Website strives hard to keep its
records updated and accurate with your latest information. You
shall be responsible to ensure that the information or data you
provide from time to time is and shall be correct, current and
updated and you have all the rights, permissions and consents
to provide such information or data. You may access, amend,
alter or require deletion (subject to applicable law) of your
information partially or fully by contacting us
at cs@darkseagreen-eel-791346.hostingersite.com or call 9431010327.
• 2.3 The Website is not directed towards minors. We do not
knowingly collect Personal Information from any User who is
under 18 (Eighteen) years. If we are made aware that we have
collected the Personal Information of a person below the age
of 18 (Eighteen) years, we will take steps to delete the
information within a reasonable time. If a parent or guardian
becomes aware that his or her child has provided his/ her
information on the Website without their consent, he or she
shall contact us for the deletion of such information. In the
event of a person below the age of 18 (Eighteen) uses the
services in contravention to the Privacy Policy and Terms, we
shall not be held liable or responsible for any damage or injury
suffered by such person.
• 2.4 We may collect a variety of information from you, including
your name, password, mailing address, phone number, email
address and contact preferences, including any other usage
and interaction details with us or our affiliates. We may collect
such information which when combined with other pieces of
information available with us could reasonably allow you to be
identified (“Personal Information”). Personal Information shall
include but is not limited to your full name, personal contact
numbers, residential address, email address, gender or date of
birth.
2.5 We may also collect, receive, process or store certain
sensitive personal data or information consisting of, but not
limited to:
◦ 2.5.1 Password;
◦ 2.5.2. Financial information such as bank account or
credit card or debit card or other payment instrument
details;
◦ 2.5.3 Physical, physiological and mental health condition;
◦ 2.5.4 Any detail relating to the above Personal
Information categories as provided to us for providing
service;
◦ 2.5.5 Any of the information received under above
Personal Information categories by us for processing,
stored or processed under lawful contract or otherwise;
◦ 2.5.6 Biometric information;
◦ 2.5.7 Any detail relating to the above Personal
Information categories as provided to us for providing
service; and Any of the information received under the
above Personal Information categories by us for
processing, storing, under lawful contract, or otherwise.
◦ 2.5.8 (Collectively, referred to as “Sensitive Personal
Data or Information”).
◦ Use of Information Collected
• 3.1 We may collect, use or process your information including
Personal Information and Sensitive Personal Data or
Information for the following purposes:
3.2 For creating and giving you access to your registered
account on the Website.
3.3 To develop, deliver, process and improve our Products,
services, content in order to personalize and improve your
experience.
3.4 For providing you the services through third party service
provider.
3.5 To inform you about our Products, services, offers,
updates, upcoming events, including providing you information
in relation to order confirmations, invoices, technical notices,
security alerts.
3.6 For internal analytical and research purposes such as
auditing, data analysis and research to improve Our Products,
services and customer communications.
3.7 To meet any legal or regulatory requirement or comply with
a request from any governmental or judicial authority.
3.8 To resolve any request, dispute, grievance or complaint
raised by you in relation to your use of the Website.
3.9 To detect or monitor any fraudulent or illegal activity on the
Platform.
◦ Disclosure of Information Collected
• 4.1 We may from time to time be required to disclose the
information collected from you to our trusted third party service
providers who assist us in order to facilitate the provision of
services and purchase of Products on the Website. For
instance, we may share your information with third party
payment gateway providers to process transactions on the
Website. By using the Website, you consent to any such
disclosure of your information with third party service
providers. We ensure that such third party service providers
are bound by reasonable confidentiality obligations and/or use,
maintain and follow generally accepted industry and security
standards with respect to such information.
4.2 We may also disclose your information when such
disclosure is requisitioned under any law or judicial decree or
when we, in our sole discretion, deem it necessary in order to
protect our rights or the rights of other Users, to prevent harm
to persons or property, to fight fraud and credit risk.
4.3 We may also disclose or transfer your information to any
third party as a part of reorganization or a sale of the assets,
division or transfer of a part or whole of us. We shall ensure
that third party to which we transfer or sell our assets will have
appropriate confidentiality and security measures, at least as
protective as those described in this Privacy Policy, to handle
your Personal Information. You will have the opportunity to opt
out of any such transfer if the new entity’s planned processing
of your information differs materially from that set forth in this
Privacy Policy.
4.4 A third party payment gateway provider may be required to
collect certain financial information from you including, but not
restricted to, your credit/debit card number or your bank
account details (collectively referred to as “Financial
Information”). All Financial Information collected from you by
such third party payment gateway providers will be used only
for billing and payment processes. The Financial Information
collected from you is transacted through secure digital
platforms of approved payment gateways, which are under
encryption, thereby complying with reasonably expected
technology standards. The verification of the Financial
Information shall be accomplished only by you through a
process of authentication in which we shall have no role to
play and hence, we shall bear no liability in relation to the
same. We shall neither be liable nor responsible for any
actions or inactions of the third party payment gateway
providers or any breach of conditions, representations and
warranties given by them. We shall also not be obligated to
mediate or resolve any dispute or disagreement between you
and such third party payment service providers.
4.5 While we make best efforts to ensure that your information
including Personal Information, Financial Information and
Sensitive Personal Information or Data is duly protected by
undertaking security measures prescribed under applicable
laws, you are strongly advised to exercise reasonable
discretion while providing Personal Information or Financial
Information while using the services given that the Internet is
susceptible to security breaches.
4.6 Your information may also be transferred, stored or
processed in any country other than the country in which you
access the Website. For purposes of sharing or disclosing data
in accordance with the Privacy Policy, we reserve the right to
transfer your information outside of your country. By using the
(Website, you consent to such transfer of your information
outside of your country and also within our affiliates,
subsidiaries and partners whose personnel and
subcontractors, provided they have agreed to ensure the same
level of data protection as prescribed under this Privacy Policy
and the data protection laws of India. The information may be
transferred in the event it is necessary for the performance of
the services, operation of the Website and provision of
Products as agreed upon between us and the third party.
◦ Disclosure of Information Collected
• 4.1 We may from time to time be required to disclose the
information collected from you to our trusted third party service
providers who assist us in order to facilitate the provision of
services and purchase of Products on the Website. For
instance, we may share your information with third party
payment gateway providers to process transactions on the
Website. By using the Website, you consent to any such
disclosure of your information with third party service
providers. We ensure that such third party service providers
are bound by reasonable confidentiality obligations and/or use,
maintain and follow generally accepted industry and security
standards with respect to such information.
4.2 We may also disclose your information when such
disclosure is requisitioned under any law or judicial decree or
when we, in our sole discretion, deem it necessary in order to
protect our rights or the rights of other Users, to prevent harm
to persons or property, to fight fraud and credit risk.
4.3 We may also disclose or transfer your information to any
third party as a part of reorganization or a sale of the assets,
division or transfer of a part or whole of us. We shall ensure
that third party to which we transfer or sell our assets will have
appropriate confidentiality and security measures, at least as
protective as those described in this Privacy Policy, to handle
your Personal Information. You will have the opportunity to opt
out of any such transfer if the new entity’s planned processing
of your information differs materially from that set forth in this
Privacy Policy.
4.4 A third party payment gateway provider may be required to
collect certain financial information from you including, but not
restricted to, your credit/debit card number or your bank
account details (collectively referred to as “Financial
Information”). All Financial Information collected from you by
such third party payment gateway providers will be used only
for billing and payment processes. The Financial Information
collected from you is transacted through secure digital
platforms of approved payment gateways, which are under
encryption, thereby complying with reasonably expected
technology standards. The verification of the Financial
Information shall be accomplished only by you through a
process of authentication in which we shall have no role to
play and hence, we shall bear no liability in relation to the
same. We shall neither be liable nor responsible for any
actions or inactions of the third party payment gateway
providers or any breach of conditions, representations and
warranties given by them. We shall also not be obligated to
mediate or resolve any dispute or disagreement between you
and such third party payment service providers.
4.5 While we make best efforts to ensure that your information
including Personal Information, Financial Information and
Sensitive Personal Information or Data is duly protected by
undertaking security measures prescribed under applicable
laws, you are strongly advised to exercise reasonable
discretion while providing Personal Information or Financial
Information while using the services given that the Internet is
susceptible to security breaches.
4.6 Your information may also be transferred, stored or
processed in any country other than the country in which you
access the Website. For purposes of sharing or disclosing data
in accordance with the Privacy Policy, we reserve the right to
transfer your information outside of your country. By using the
(Website, you consent to such transfer of your information
outside of your country and also within our affiliates,
subsidiaries and partners whose personnel and
subcontractors, provided they have agreed to ensure the same
level of data protection as prescribed under this Privacy Policy
and the data protection laws of India. The information may be
transferred in the event it is necessary for the performance of
the services, operation of the Website and provision of
Products as agreed upon between us and the third party.
◦ Security
• 5.1 The security of your Personal Information is important to
us. We have implemented security policies, rules and technical
measures, as required under applicable law including firewalls,
transport layer security and other physical and electronic
security measures to protect the Personal Information that it
has under its control from unauthorized access, improper use
or disclosure, unauthorized modification and unlawful
destruction or accidental loss. When you submit your
information on the Website, your information is protected
through our security systems. Please note that we use
international and industry-recognized standards as per
applicable laws, rules and regulations.
5.2 Your information is contained within secured networks and
is only accessible by a limited number of authorized persons
who have access rights to such systems or otherwise require
such information for the purposes provided in this Privacy
Policy. These authorized persons are also under an obligation
to keep such information confidential.
5.3 Although we make best possible efforts to transmit and
store all the information provided by you in a secure operating
environment that is not open to public, you understand and
acknowledge that there is no such thing as complete security
and we do not guarantee that there will be no unintended
disclosures of any information and potential security breaches.
You agree not to hold us responsible for any breach of security
or for any action of any third parties that receive your Personal
Information or events that are beyond our reasonable control
including, acts of government, computer hacking, unauthorized
access to computer data and storage device, computer
crashes, breach of security and encryption, etc.
◦ Cookies Policy
• 6.1 Due to the communications standards on the Internet,
when you visit, access or browse the Website, we
automatically receive the uniform resource locator of the site
from which you visit, access or browse the Website, details of
the sites you visit on leaving the Website, the internet protocol
(“IP”) address of each User’s computer operating system, type
of web browser the User is using, email patterns, and the
name of the User’s internet service provider. This information
is used solely to analyse overall User trends and to help us
improve our services. Please note that the link between the
User’s IP address and the User’s personally identifiable
information is not shared with third parties without User’s
permission or except when required by law or to provide or
facilitate the User with the services. Notwithstanding the
above, the User acknowledges that we reserve the right to
share some of the aggregate findings, including the personal
information provided by the Users in an unidentifiable,
aggregate form, and not the specific data with advertisers,
sponsors, investors, strategic partners, and others in order to
help grow the business. The amount of information sent to us
depends on the settings of the web browser used by the User
to access the Website. The User may refer to the browser
used, if the User wishes to learn what information is provided
to us.
6.2 The Website uses temporary cookies to store certain data.
We do not store Personal Information in the cookies.
Information collected by us, by any means whatsoever, that
does not personally identify the User as an individual (such as
patterns of utilization described above) is exclusively owned by
us and may be used by us and third party service providers for
technical administration of the Website, user administration,
research, development, and other purposes.
6.3 You understand that you may set or amend your web
browsers to delete or disable cookies. If you choose to disable
cookies on your computer or mobile telecommunication
device, it may impair, degrade or restrict access to certain
areas of the Website.
6.4 We may allow other companies or entities to serve
advertisements to you. These companies or entities include
third party advertisement servers, advertisement agencies,
and advertisement technology vendors. We may target some
advertisements to you that fit a certain general profile. We do
not use Personal Information to target advertisements to you.
In the course of serving advertisements or optimizing the
services to its Users, we may allow authorised third parties to
place or recognize a unique cookie on the User’s browser.
6.5 We may keep records of all communications, both voice
telephone calls and non-voice digital chats and emails
received from and made to Users for the purpose of
administration of services, research and development, training,
business intelligence, business development, or for User
administration. We may share such telephone records with
third parties when required by law or when required to provide
or facilitate the User with the services.
6.6 You consent to our reproduction/publishing of all
testimonials and reviews given by you on the Website in
relation to the services or the Products. You agree that we
may edit the testimonials and reviews provided by you and
reproduce/publish such edited or paraphrased versions of the
testimonials and reviews on the Website. If the User has any
concerns with the reproduction/publication of any testimonial
or review provided by you, the User may contact us
at cs@darkseagreen-eel-791346.hostingersite.com or call 9431010327.
◦ Opt-Out Policy
• 7.1 The third party service providers with whom we may share
information provided by you are not permitted to market their
own services or send promotional e-mails or engage in
promotional communication with you. We provide you with the
opportunity to opt-out of receiving non-essential, promotional,
or marketing-related communication from itself or its partners.
7.2 If you wish to remove your contact information from all our
mailing lists and newsletters, you can click on the
“unsubscribe” link or follow the instructions in each e-mail
message. Alternatively, you can contact us
at cs@darkseagreen-eel-791346.hostingersite.com or call 9431010327. We reserve the
right to limit membership based on availability of contact
information. All Users will be notified by email prior to any
actions taken.
◦ Retention of information
• 8.1 We will retain your information and any data for the period
necessary to fulfil the purposes outlined in this Privacy Policy
unless a longer retention period is required or permitted under
the applicable law.
◦ Modification
• 9.1 We reserve the right to amend this Privacy Policy at any
time. The Privacy Policy, as and when modified, shall be
updated on the Website. We encourage you to review this
Privacy Policy whenever you visit our Website to understand
how your Personal Information is used.
◦ Grievance Redressal
• 10.1 In case, you have any questions, grievance or complaints
about this Privacy Policy, or about the Platform, you may
contact our grievance officer on the below mentioned details:
10.2 Name: Mr. Ram Dayal Pandey
10.3 Designation: Grievance Officer
10.4 Email Address: grievance.officer@darkseagreen-eel-791346.hostingersite.com
10.5 Contact Number: 9431010327
◦ Governing Law
• 11.1 The terms of this Privacy Policy shall be governed and
construed in accordance with the laws of India. Any dispute
regarding or arising out of this Privacy Policy shall be subject
to the exclusive jurisdiction of the courts in Patna, Bihar.
◦ Severability
• 12.1 Whenever possible, each section of this Privacy Policy
shall be interpreted in a manner so as to be valid under
applicable law. However, in the event of any provision is held
to be prohibited or invalid, such provision shall be ineffective
only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or other remaining
provisions of this Privacy Policy
